Adobe account access

Keep your Adobe account information, such as your phone number and primary email (Adobe ID), updated for uninterrupted access to the latest features and security updates. Learn how you can update your Adobe account information. Learn how to fix some common issues related to two-step verification. Haven't set up two-step verification yet? Make your account more secure by setting up two-step verification. Didn't receive a verification code? We recommend waiting for some time as the code can take a few minutes to be delivered. Chose to get the code through email? Check your spam or bulk folders.Still didn't receive the code? In the sign-in screen, select Use another method to receive the code. Then select text message (SMS) to receive the code. Looking for another method to receive the code? After entering your email, you're prompted to enter a code in the sign-in screen. On this screen, select Use another method to receive the code. You can get the code via email and text message (SMS) on your phone. After that, follow the onscreen instructions. Forgot Adobe password and can't access other authentication methods? If you have enabled two-step verification and forgotten your password, you need access to at least two of the following based on your account settings:Your account email Your account phoneAdobe Account Access appIf you can't access at least two of these methods, you won't be able to access your account. Our recommendation is to create a new account. To cancel your previous account, contact Adobe Customer Care with your card details. Unable to remove your phone number? If your Adobe account is part of a company or school account, and your IT admin has turned on two-step verification at the organizational level, you must provide a mobile phone number, and you can't turn this option off. If you try to turn off the mobile phone option, you are prompted with the message "Unable to remove phone number." Unable to deactivate two-step verification? If your Adobe account is part of a company or school account, and if your IT admin has turned on two-step verification at the organizational level, you cannot deactivate both email and SMS options. You can deactivate one or the other, but not both. If you try to deactivate both options, you're prompted with the message "Unable to deactivate two-step verification". Can't access your Adobe or Google Authenticator app? You can get the code on your phone and primary email if you can't access your Adobe Authenticator or Google Authenticator app. In the sign-in screen, select Use another method to receive the code. Remember that you need both phone and email to receive the code. Once you sign in, deactivate the Google or Adobe Authenticator app. Note that Adobe no longer supports Adobe Authenticator and Google Authenticator.Go passwordless. Try our Adobe Account Access app to make your sign-in secure and simple.

Your changes and download or share the updated file. Learn how to convert Photoshop and Illustrator files into Adobe Express files. Brand kits include logos, colors, fonts, graphics, and templates for consistent designs. Create a brand kit and share it with your colleagues. Creative Cloud assets allow access to Creative Cloud content where you can open, review, and comment on shared InDesign and XD files. Unlock creative resources and inspiration Your Creative Cloud membership gives you access to some great creative assets and sources of inspiration. Access to the free Adobe Stock collection that includes over 1 million photos, graphics, and videos that can be used for personal or commercial purposes. Adobe Fonts help business users find the perfect fonts for their projects including PDFs, design projects, video content, webpages, and more. Common questions How do I find out if I have access to the complimentary membership? Sign in to Adobe Express with your business profile. You'll be automatically provisioned with the products and services included in the complimentary membership. You'll receive an email notification detailing the membership benefits and can view what's included by signing into your account and reviewing your plan on the Adobe account page. How do I access my complimentary membership? Sign in to Adobe Express with your business profile to access your complimentary membership. I don’t have an Adobe business account, how do I get one? To join a team, you can either request to join or accept an invitation. If these options are unavailable, you can contact your administrator to request a business account. What happens if my plan is canceled? If your plan is canceled, you'll lose access to the features and services available with the complimentary membership. However, you can still access your Creative Cloud files on your computers and the Creative Cloud website with the 5GB of cloud storage included in the complimentary membership. If you exceed the 5GB limit at the time of cancellation, you have 30 days to move files out of cloud storage. After this 30-day period, access to some or all files stored on Creative Cloud servers

Experiences from partners handpicked to help streamline your creative workflow. Can I get Creative Cloud free membership even if I have cancelled a plan? Yes, if you decide to cancel your paid plan, your account is converted to a Creative Cloud free membership. You can sign in to your Creative Cloud desktop app with the same Adobe account and get access to all the features listed on this page. A Creative Cloud free membership lets you continue to access your files in the Creative Cloud folder on your computer and via the Creative Cloud website, subject to the free user storage limit and active usage. If you're over the free membership storage limit when you cancel, you have 30 days to reduce your online usage. After 30 days, you could lose access to some or all of your files saved on the Creative Cloud servers. Creative Cloud storage is contingent upon active usage of your Adobe Account and Adobe products and services. If you want full access to products and services again, you can subscribe anew at any time. Go to the Creative Cloud Plans page, sign into your Adobe account, and purchase the plan that suits your needs. Can I get Creative Cloud free membership without purchasing a plan? Yes, you can sign up for an Adobe ID anytime and at no cost to get all the benefits of a Creative Cloud free membership. You can also sign up for any of our free apps, like Adobe Express, to

Adobe typically offers desktop software, which is available across Windows and Mac systems. In recent years, there’s been a boost of Adobe mobile apps for Androidand iPhone. However, the iPhone typically has more support for Adobe apps. But with Adobe Firefly AI tools, even budget Android phone users can access the web-based app to use new-and-upcoming AI features in Adobe. Adobe Firefly tools consist of image generators of various types, but there are plenty of ways to use Firefly from your phone.What is Adobe Firefly?Adobe’s AI-powered hubAdobe Firefly on MacbookAdobe Firefly is the collective name for AI-powered tools in Adobe software. You might see “Powered by Firefly” labeling some AI tools in various software. Aside from the internal AI power, you can access Adobe Firefly as its own tool. Sort of.While it isn’t a designated app or software, free and paid Adobe users can access the Adobe Firefly web app from major browsers, computers, or mobile devices. This includes Android.The Firefly web app was redesigned in February 2025 to become a well-maintained hub of AI tools for anyone to use. Adobe Firefly’s AI results are high-quality, commercially safe, and designed to be used and shared by anyone.How to access Adobe Firefly for Android usersIt’s easy, as long as you have internetFirefly web app on Android browserSince Adobe Firefly isn’t an app or software in the traditional sense of other Adobe tools, there’s nothing you need to download. This also means that anyone with access to the internet and an updated browser can use Adobe Firefly. The Firefly web app from Android is responsive and well-designed.Find Adobe Firefly by opening your phone’s browser and heading to firefly.adobe.com. You don’t need to be a paying Adobe subscriber to use any of the tools, but you need a free Adobe account. Tap Sign In at the top of the screen to log in to your Adobe account. If you are a Creative Cloud subscriber, you’ll see more benefits, such as a larger number of AI credits than free account users, who are limited to only 25 per month.The tools available in the Firefly web app are not permanent. This is, perhaps, the biggest negative of this forward-thinking app. You can only access the tools while they’re in beta mode or newly awaiting integration into the final homes of Adobe software. They’ll become premium tools only accessible with certain paid Adobe subscriptions.Which tools does