HelpScout

Skip to content Navigation Menu GitHub Copilot Write better code with AI Security Find and fix vulnerabilities Actions Automate any workflow Codespaces Instant dev environments Issues Plan and track work Code Review Manage code changes Discussions Collaborate outside of code Code Search Find more, search less Explore Learning Pathways Events & Webinars Ebooks & Whitepapers Customer Stories Partners Executive Insights GitHub Sponsors Fund open source developers The ReadME Project GitHub community articles Enterprise platform AI-powered developer platform Pricing Provide feedback Saved searches Use saved searches to filter your results more quickly /;ref_cta:Sign up;ref_loc:header logged out"}"> Sign up Notifications You must be signed in to change notification settings Fork 0 Star 1 Code Issues Pull requests Actions Projects Security Insights helpscout-email-exporterExport the body of every thread & conversation to a CSV file.ProblemThere is no feature to export conversation data directly from Helpscout or easily via their API.Use Case🤖 Feeding ALL customer support instances to an AI Chatbot🔍 Querying conversation data locally📦 Migrating data to a new support platformGetting StartedInstall Python3Add the following package pip install python-helpscout-v2Open export.py and on line 6 add your credentials from a created Helpscout APP:hs = HelpScout(app_id='{YOUR_APP_ID}', app_secret='{YOUR_APP_SECRET}')In the terminal run python3 export.pyCSV file will be generated within the folder

Connect With Your Web Visitors Do these also come in blue? Yes, I can send you the link 🙂 That’d be great! Website chat Chatbots GDPR-compliant WhatsApp & more Do these also come in blue? Yes, I can send you the link 🙂 That’d be great! Customer Stories Over 20,000 chat boxesup and running Amélie Junghanns Continental The perfect tool for our 'Service with Passion' motto. From day one, Userlike has inspired our trust and amazement. Johannes Altmann Shoplupe A shop’s usability stands or falls by its guidance and support options. Live chat is perfect to answer web visitor needs instantly, and with Userlike you have an excellent solution that’s easy to integrate into any shop. Bastian Dahm Trusted Shops Live chat? Check! Contact form? Check! Usability? Check! Userlike offers an effortless way for shop owners to communicate with their web visitors. Best Chat Box What people have to say about Userlike Chat box features With Userlike, you are good to… Offer fast web service Surprise your customers with fast solutions by assigning different routing modes to your chat boxes: On your Spanish website, your customer is forwarded to a Spanish operator. On your product page, a sales expert waits at the other side of the chat. Satisfaction features Make customers stick With Userlike’s loyalty features you turn your support chat into a customer magnet. Our Sticky Chat feature, for instance, allows you to match your customer with the same operator each time she returns. Loyalty features Userlike remembers your customers and connects them with the Operators they chatted with before Loyalty features Increase leads and conversions Generating qualified leads has never been so easy. When your chatting customer provides an email address, Userlike automatically looks up the connected social media accounts. Sales features Gather valuable insights Your customer’s journey might be rocky, without you knowing. A simple feedback form at the end gives your customer a platform to rate your service and leave pressing comments. Feedback features Jira Trello Squarespace GitHub Helpscout Mailchimp HubSpot Zendesk Slack Salesforce Pipedrive Userlike connects to... Integrate your live chat solution with other business tools, like helpdesks, CRMs, project or email tools. All integrations Pipedrive Slack Salesforce Helpscout Squarespace Mailchimp Zendesk HubSpot Protected data We’ve built our chat box tool with data security as top priority. The reason why our servers are located in Germany – one of the safest places for your customer’s data. With Userlike you choose a healthy support software with GDPR compliance. Feature overview Chat boxes with benefits Userlike is crafted for easy customer support and sales-driven workflows. Find out how we can take your business to the next level, together. Your customers are waiting...Ready to get started? 14 days

Small teams who cannot afford a costly helpdesk softwareRating: NAFreeScout is a lightweight open source helpdesk software with a shared inbox feature. It allows you to use Zendesk and HelpScout for free without giving up your privacy. It is apt for businesses aiming to provide professional customer support but cannot afford expensive tools like Zendesk. Key features Route support tickets to support agents Mobile-friendly and multilingual help desk software Helps manage support requests that arrive in a group inbox like info@ or support@ Pros Fast, responsive, and clean application Strong privacy settings help you keep confidential information to yourself Free to download and use Cons Features like knowledge base and API are missing Though a free plan is available, subscription costs are too high for early-stage businesses Source of pros and consPricing Undisclosed. A free plan is available. 5. Hesk: For small and medium-sized support teams who prioritize ease of useRating: 4.7/5, over 5 reviewsAn open source helpdesk ticketing software, Hesk is very user-friendly and comes with an integrated knowledge base. This helps support team members reduce their efforts significantly. By providing all support information in a single place, Hesk allows you to stay on top of your support team operations.Key features Help customers address their issues by providing them access to a knowledge base Customize support tickets by adding notes, attaching files, modifying status, and tracking time to resolve Use ticket templates and canned responses to save hours spent on manual responses Pros Hesk is easy to use and

Confirmez que vous remplacez le numéro par l’ID d’adhésion du client que vous avez obtenu à l’étape précédente. Ensuite, ajoutez ce qui suit dans le bloc inférieur : [/mepr-active].Ensuite, il suffit de cliquer sur le bouton » Mettre à jour » ou » Publier » pour rendre les modifications directes. Vous pouvez désormais visiter votre site en mode incognito ou lorsque vous êtes connecté à votre compte WordPress, et MemberPress masquera le contenu à l’intérieur des blocs de codes courts. Pour consulter le contenu, il suffit de se connecter à n’importe quel compte d’adhésion d’un client. Ajouté des onglets à la page des comptes dans MemberPressPar défaut, la page Compte comporte les onglets Accueil, Abonnements, Paiements et Déconnexion. Vous pouvez ajouter d’autres onglets pour aider les membres à trouver du contenu dans votre portail client. Par exemple, vous pourriez créer des onglets pour les logiciels de service client tels que HelpScout afin que les clients puissent facilement contacter votre équipe de support.Vous pouvez ajouter d’autres onglets à la page Compte en utilisant le module complémentaire MemberPress Nav Tabs. Il suffit d’aller dans MemberPress « Modules complémentaires et de cliquer sur le bouton » Installer le module complémentaire » à côté de » Onglets de navigation « .Ensuite, allez dans MemberPress « Réglages.Cliquez sur l’onglet « Compte ».Ensuite, défilez jusqu’à « Réglages des onglets de navigation du compte » et cochez la case « Activer les onglets de navigation du compte ». Une fois que vous avez fait cela, vous verrez un nouvel éditeur dans lequel vous pouvez sélectionner soit « Content », soit « URL ».Si vous choisissez « Contenu », vous pouvez ajouter des images, du texte, de l’audio, des codes courts et d’autres contenus.Ce contenu apparaîtra dans le nouvel onglet, comme vous pouvez le voir dans l’image suivante.L’autre option est « URL », qui permet au client d’accéder à une page différente, comme s’il cliquait sur un élément d’un menu de navigation.Si vous sélectionnez « URL », vous pouvez saisir un titre et l’URL vers laquelle l’onglet renverra. Par défaut, le lien s’ouvrira dans le même onglet du navigateur. Vous pouvez également l’ouvrir dans un nouvel onglet en cochant la case « Ouvrir l’URL… ».Pour ajouter d’autres modules à la page Compte, il suffit de cliquer sur « Ajouter un nouvel onglet » et de répéter la procédure décrite ci-dessus.Après avoir ajouté tous vos onglets personnalisés, cliquez sur le bouton « Mettre à jour les options » pour enregistrer vos modifications. Ajout de contenu personnalisé pour un client/cliente individuel(le)MemberPress vous permet également d’afficher un message différent pour chaque client dans l’onglet » Accueil » de leur page de compte. En créant un message d’accueil personnel, vous pouvez faire

When I started at YNAB back in the bygone days of 2016, I had a pretty standard expectation of what my first day would be like—meet the team, set up my accounts, and get used to the remote work setup. What I didn’t expect was a quick chat with Chance, our head of operations at the time, that would change how I thought about the job. Amidst talk about password managers and Slack channels, he said, “Oh! And because it would be weird for you to keep paying for YNAB when you're an employee here, I’m going to give you a free subscription.” I watched his shared screen as he opened my YNAB account in our support software and extended my subscription to 2078. (I’ll be 90 years old!)It hadn’t even crossed my mind that this would be one of the perks of working at YNAB, but of course it was! At that moment, I thought it was just a cool gesture, a quirky welcome gift. But as I settled in, I realized it was much more than that. I was walking into a culture where everyone used YNAB—and that shared experience was something truly special.‍A shared language around moneyAt YNAB, it’s not just about using our software; it’s about embracing a mindset that turns financial stress into confidence. From day one, I realized that we all speak the same language when it comes to money. It’s not taboo, it’s not awkward, and it’s certainly not something we’re afraid to discuss. In fact, it’s encouraged! We talk openly about how we want to spend the money we work hard to earn, not in a micromanaging way, but with clarity, joy, and purpose.We’re constantly asking ourselves (and each other) the same question we ask all YNABers: How do you want to spend your money? It’s how we think, work, and live.The first Financial Wellness by YNAB client: our own teamWe’ve extended that mindset—that spending your money deserves as much attention as you put into earning it—to other companies as well. ‍Financial Wellness by YNAB is a corporate benefit program that gives employees access to our software and education, empowering them to do more with their money. Many trusted organizations have taken us up on our offer like HelpScout, TheSkimm, and Todoist. (Wait… are we in the big leagues now?)But if you think about it, YNAB was actually the first YNAB Wellness client. As employees, we get YNAB for free, and it’s a huge part of why our culture thrives. The Financial Wellness benefit program isn’t just a benefit—it’s a philosophy embedded in how we operate. We all have access to the same tools and language to manage our personal finances, which